Atom

Atom Warranty

For the purposes of this warranty document, the person who may be entitled to claim under the ATOM, a brand of Auto-Trail VR Limited  warranties is the person(s) who purchased the motorhome (referred to as “you”/” your” or “the customer” below), and company providing the ATOM warranties is Auto-Trail VR Ltd (referred to as “we”/”us”/”our””ATOM”or “Auto-Trail” below).

Your motorhome has three warranties:

    1. Volkswagen Base Vehicle Warranty – provided by Volkswagen

Volkswagen provides a manufacturer’s warranty for the base vehicle of your motorhome. Volkswagen base vehicle warranty is for 2 years from the date of registration of the motorhome and 3 years breakdown cover/ assistance.

Volkswagen base vehicle warranty is subject to the terms and conditions contained in the Volkswagen handbook supplied with the vehicle, which includes a requirement that the base vehicle must be serviced in accordance with Volkswagen’s requirements. For any issues with the Volkswagen base vehicle warranty, please contact your local Volkswagen dealer.

Please note that the ATOM Warranty (below) does not cover the base vehicle of the motorhome.

    2. ATOM Conversion Warranty – provided by “ATOM” a brand of Auto-Trail VR Limited

Scope of warranty

Subject to the terms, conditions and exclusions below, ATOM will at its own cost, through its Service and Repairer network:

  • Repair or replace defective motorhome parts or fittings for 3 years from the date of registration, excluding the base vehicle.

  • Cover adjustments such as doors, locks, handles, etc. for the first 9 months from the date of registration.

  • The ATOM Conversion warranty covers the cost of basic repair work, including labour and materials, required to fix defects covered by the warranty, subject to the conditions and exclusions listed below.

Conditions and Limitations – ATOM Conversion Warranty

  • Prior approval: All warranty work must be carried out with prior approval from ATOM.

  • Replaced parts: All parts and components replaced under the warranty become the property of ATOM. They will be retained by the repairers and, if required, returned to ATOM using approved procedures.

  • Travel to mainland Europe: If you travel to mainland Europe and experience a defect covered by the warranty, ATOM will endeavour to assist in the most efficient manner possible. However, ATOM does not have any service or repair representation outside the United Kingdom.

  • Original specification: The warranty only covers parts that were included in the vehicle’s original specification or replacement parts supplied under warranty.

  • General conditions: The General Warranty Conditions below also apply.

Exclusions – ATOM Conversion Warranty

  • The warranty does not cover the Volkswagen base vehicle of the motorhome.

  • The warranty does not apply to motorhomes permanently exported from the UK (“grey exports”).

  • The General Warranty Exclusions below also apply.

  • For rental and ex-rental motorhomes, carpets and soft furnishings are excluded from the warranty.

    3. ATOM Body Integrity Warranty – provided by “ATOM” a brand of Auto-Trail VR Limited

Scope of warranty

ATOM will, through its Service and Warranty Approved centers, cover the costs of the basic repair work (namely, labour and materials) to repair any defects with the habitation area for 3 years from the date of purchase, subject to the terms, conditions and exclusions listed below.

              The ATOM Body Integrity Warranty covers the costs of repair of all encountered water ingress issues or defects.  The warranty does not cover the chassis but does cover every converter cut aperture.

Guidance on damp readings obtained during Annual Habitation Service

  • 0–15%: No cause for concern.

  • 15–20%: Further checks are recommended within 3 months.

  • 20–24%: Possible early signs of water ingress, with likely visible evidence. Remedial work is required.

  • 25–30%: Indicates moisture ingress is occurring. Remedial work is necessary.

  • More than 30%: Damage is possible. Remedial work is necessary.

    Conditions & Limitations – ATOM Body Integrity Warranty

  • Prior approval: All warranty work must have our prior approval and be carried out by an authorised ATOM Approved Service Centre or NCC-approved workshop.

  • Replaced parts: All parts and components replaced under the warranty become the property of ATOM. They will be retained by the repairers and, if required, returned to ATOM using approved procedures.

  • Travel to mainland Europe: If you travel to mainland Europe and experience a defect covered by the warranty, ATOM will endeavour, through its Approved Service and Warranty Centres, to assist in the most efficient manner possible. However, ATOM does not have any representation outside the United Kingdom.

  • Original specification: The warranty only covers parts that were included in the vehicle’s original specification or replacement parts supplied under warranty.

  • General conditions: The General Warranty Conditions below also apply.

    4. General Warranty Exclusions (apply to the ATOM Defects Warranty and Body Integrity Warranty)

  • The ATOM warranties will not cover the following:

    • Damage caused by fire, theft or attempted theft, impact, road traffic accidents, accidental damage, lack of lubrication or fluids, recovery, or failure of mountings and fixings.

    • Damage caused by misuse, incorrect fitting, or any deliberate or negligent action or omission by you or another person.

    • Adjustments to doors, locks, handles, etc. after 9 months.

    • Damage covered by another warranty or guarantee.

    • Any costs outside the scope of the ATOM warranty. You are responsible for any repairer charges that exceed the warranty cover or are rejected as not covered.

    • Any costs arising from depreciation in the value of the motorhome.

    • Repair or replacement costs where the component is covered by a more specific warranty, such as a manufacturer’s warranty.

    • Damage caused by modifications to the motorhome that are not part of the manufacturer’s specification.

    • Failure of any part due to fair wear and tear.

    • Damage resulting from freezing, fire, overheating, or accidents, whether caused by you or another person.

    • Normal deterioration, corrosion, intrusion of foreign or harmful bodies, lack of servicing, or negligence that causes a component to stop working or function incorrectly.

    • Replacement of parts that have reached the end of their effective working life due to age or usage.

    • Cleaning or adjustment of any assemblies.

    • Cosmetic finishes to kitchen sinks, cooker tops, vanity units, and shower trays.

    • Routine maintenance items included in the annual service, including lubricants, rubber gas hoses, cleaning of heater and fridge flues, replacement of gas jets, resealing or replacement of shower room sealant, and adjustment and lubrication of locks.

    • Water gauges and measuring sensors.

  • Vehicle recovery: The ATOM warranties do not cover the costs of transporting, towing, or moving the motorhome to or from the place of repair. These costs are your responsibility.

  • Incorrect fitting: The ATOM warranties do not cover water ingress through a component replaced by an Approved Service or Warranty Centre where the component has been incorrectly fitted.

  • Non-production parts: The ATOM warranties do not cover any component or part that was not fitted at the time of production and originally supplied with the motorhome, except for replacement parts supplied under an ATOM warranty.

  • Associated costs and business/consequential losses: ATOM’s liability is limited to the reasonable costs of labour and materials for repairs or replacements covered by the relevant warranty. ATOM will not cover associated costs or expenses, including replacement vehicle hire, travel costs, hotel or accommodation expenses, or subsistence costs such as meals.

  • ATOM will not provide compensation for loss of use.

  • If you use the motorhome for commercial, business, or resale purposes, ATOM will not be liable for loss of profit, loss of business, business interruption, or loss of business opportunity.

    5. General Warranty Conditions (apply to the ATOM Conversion Warranty and Body Integrity Warranty)

You must comply with the following conditions to have the full protection from the ATOM warranties described above. If you do not, this may (depending upon the circumstances) result in invalidation of warranty cover altogether, or the amount of your claim being reduced.

  • Registration: All new motorhomes must be registered with ATOM at the time of registration.

  • UK only: The ATOM warranties apply only to motorhomes purchased within the UK and used primarily within the UK. The motorhome must not be used for continuous journeys outside the UK lasting more than 90 days per journey or exported from the UK.

  • Maintenance and servicing: You are responsible for keeping your motorhome maintained in a legal and roadworthy condition at all times and following the manufacturer’s recommended service schedule, including Volkswagen recommendations for chassis and driveline components and ATOM’s recommendations for habitation components, fixtures, and fittings.

You must ensure that the habitation part of your motorhome has an Annual Habitation Service within +/- 30 days of each anniversary of the original date of registration. The third Annual Service must be carried out before the expiry of the 36-month period from the original date of purchase. These services must be carried out by an ATOM Service Approved Centre, or a VAT-registered NCC (National Caravan Council) approved workshop. You will be responsible for all charges made for Annual Habitation Services. If the Annual Habitation Service is performed by an ATOM Approved Service Centre then ATOM accepts that the Annual Service has been performed correctly. If the Annual Habitation Service is performed by an unauthorised repairer or service Centre, or if the Annual Service has not been performed in accordance with the requirements of the warranty, or work has been performed on your motorhome that is defective or faulty, then ATOM may not be obliged to perform any work under an ATOM Warranty.

Original VAT invoices, check sheets and damp reports must be retained as proof that all Annual Habitation Services have been carried out, showing the date of the habitation services. It is vital that you retain these documents, as they will be required in the event of a warranty claim; failure to demonstrate you have complied with these servicing requirements will usually invalidate your warranty cover.

  • Carry out repairs promptly: Warranty repairs must be carried out by an authorised ATOM Approved Service Centre or NCC Approved Workshop. Repairs should be completed within 6 weeks of the Annual Habitation Service where the repairs were identified.

  • Driving after an incident: You must not continue driving the motorhome after any damage or incident if doing so could cause further damage.

  • Gauges: You are responsible for understanding the warning devices and gauges on your motorhome and ensuring they are working correctly.

  • Prohibited uses: The motorhome must only be used for recreational purposes and must not be used as a permanent residence, for hire, reward, commercial purposes, racing, or rallies.

  • Neglect, misuse, modification or total loss: ATOM warranties will not apply if the motorhome has been neglected, misused, or unauthorised modifications have been made. The warranties also do not apply if identification marks, such as chassis or VIN numbers, have been removed or defaced, or if the motorhome has been declared a total loss following an insurance claim.

  • Fraudulent claims: If you or anyone acting on your behalf knowingly uses fraudulent means, such as inflating costs or submitting false documents, all ATOM warranties for the motorhome will automatically be cancelled. ATOM may also recover previously paid claims and any other losses or damages incurred.

  • Limits of cover: ATOM’s total liability under all warranties for a motorhome will not exceed its original purchase price.

  • No variations: ATOM employees, dealers, service partners, contractors, or agents cannot vary, modify, or amend the ATOM warranty terms and conditions.

  • Which laws apply: The ATOM warranties are governed by English law. Legal proceedings can be brought in the English courts. If you live in Scotland, you can use either the Scottish or English courts. If you live in Northern Ireland, you can use either the Northern Irish or English courts.

Warranty Provider. The name and address of the warranty provider is:

ATOM Motorhomes Sales Manager

32 Melton Enterprise Centre,

Redcliff Road.

Melton,

HU14 3RS.

Obtaining Warranty Service. To make a claim under an ATOM warranty, please contact an ATOM approved Service Centre. Alternatively, details of your nearest authorised ATOM Approved Service Centre can be obtained from our website: www.atommotorhomes.com

You have legal rights under UK law governing the sale of consumer goods. These warranties do not affect your legal rights.